{"id":1991,"date":"2026-05-23T15:59:09","date_gmt":"2026-05-23T15:59:09","guid":{"rendered":"https:\/\/lakamsani.me\/blog\/2026\/05\/23\/everyone-says-customer-feedback-is-gold-heres-why-thats-wrong-customers-told-henry\/"},"modified":"2026-07-21T04:11:07","modified_gmt":"2026-07-21T04:11:07","slug":"everyone-says-customer-feedback-is-gold-heres-why-thats-wrong-customers-told-henry","status":"publish","type":"post","link":"https:\/\/lakamsani.me\/blog\/2026\/05\/23\/everyone-says-customer-feedback-is-gold-heres-why-thats-wrong-customers-told-henry\/","title":{"rendered":"Everyone says customer feedback is gold. Here&#8217;s why that&#8217;s wrong. Customers told Henry &#8230;"},"content":{"rendered":"<p>Everyone says customer feedback is gold. Here&#039;s why that&#039;s wrong. Customers told Henry Ford they wanted faster horses. Sometimes you have to ignore them completely and build what they don&#039;t know they need.<\/p>\n<p><small><em>Originally posted on <a href=\"https:\/\/x.com\/lakamsanik\/status\/2058216169140891746\" target=\"_blank\" rel=\"noopener\">X<\/a><\/em><\/small><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Everyone says customer feedback is gold. Here&#039;s why that&#039;s wrong. Customers told Henry Ford they wanted faster horses. Sometimes you&#8230;<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-1991","post","type-post","status-publish","format-standard","hentry","category-x-posts","wpcat-19-id"],"_links":{"self":[{"href":"https:\/\/lakamsani.me\/blog\/wp-json\/wp\/v2\/posts\/1991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lakamsani.me\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lakamsani.me\/blog\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/lakamsani.me\/blog\/wp-json\/wp\/v2\/comments?post=1991"}],"version-history":[{"count":1,"href":"https:\/\/lakamsani.me\/blog\/wp-json\/wp\/v2\/posts\/1991\/revisions"}],"predecessor-version":[{"id":2269,"href":"https:\/\/lakamsani.me\/blog\/wp-json\/wp\/v2\/posts\/1991\/revisions\/2269"}],"wp:attachment":[{"href":"https:\/\/lakamsani.me\/blog\/wp-json\/wp\/v2\/media?parent=1991"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lakamsani.me\/blog\/wp-json\/wp\/v2\/categories?post=1991"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lakamsani.me\/blog\/wp-json\/wp\/v2\/tags?post=1991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}